Ādisūtrá Return Policy:
Introduction
At Ādisūtrá UK, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we offer a comprehensive return policy to facilitate refunds or exchanges. Please read the following terms carefully to understand our procedures.
1. Eligibility for Returns
1.1. Time Frame: You may return any item within 30 days of receipt for a refund or exchange. After this period, we cannot accept returns or exchanges.
1.2. Condition of Items: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Any item that is damaged, opened, or shows signs of use is not eligible for return.
2. How to Return an Item
2.1. Initiate a Return: To initiate a return, please contact our customer service team at info@adisutra.co.uk with your order number and reason for return. We will provide you with detailed instructions on how to proceed.
2.2. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3. Return Address: Please send your returned item to the following address:
Ādisūtrá UK
1 Cumberland Park,
London, W3 6SY,
United Kingdom
2.4. Tracking and Insurance: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refunds
3.1. Processing Your Refund: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
3.2. Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Exchanges
4.1. Exchanging Items: If you need to exchange an item for a different product, please contact us at contact@adisutra.co.uk. We will guide you through the process of returning your item and ordering a replacement.
4.2. Availability: Please note that exchanges are subject to product availability. If the desired item is not available, we will offer you a refund or store credit.
5. Damaged or Defective Items
5.1. Reporting Issues: If you receive a damaged or defective item, please contact us immediately at contact@adisutra.co.uk. Include your order number and a description of the issue, along with photos of the damaged or defective items.
5.2. Resolution: We will arrange for the return of the defective item and send you a replacement at no additional cost. If a replacement is not available, we will issue a full refund.
6. International Returns
6.1. International Customers: International customers are responsible for return shipping costs and any customs fees, taxes, or duties incurred. Please contact us for further instructions before returning an international order.
7. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at: