Ādisūtrá Shipping Policy
Introduction
At Ādisūtrá UK, we strive to provide you with an exceptional shopping experience. This Shipping Policy outlines our shipping methods, costs, delivery times, and other relevant details to ensure your order arrives safely and promptly.
1. Shipping Destinations
1.1. United Kingdom: We offer shipping to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
1.2. International Shipping: We offer international shipping to select countries in Europe. Please note that shipping rates and delivery times may vary depending on the destination country. Check the shipping options at checkout for more details.
2. Shipping Methods and Costs
2.1. Standard Shipping: Orders are typically processed and dispatched within 1-2 business days. Delivery times vary based on your location, but most orders within the UK arrive within 2-4 business days after dispatch. Standard shipping rates are calculated at checkout based on the weight and size of the items.
2.2. Express Shipping: For faster delivery, we offer express shipping. Orders placed with express shipping are prioritised and usually arrive within 1-2 business days after dispatch. Additional charges apply for this service, which will be displayed at checkout.
2.3. International Shipping: Shipping rates and delivery times for international orders to select European countries are calculated at checkout. Please be aware of any potential customs duties or taxes that may apply, as these are the responsibility of the recipient.
2.4. Free Shipping: We offer free standard shipping on orders over a certain amount, which will be clearly indicated on our website. This offer is subject to change and may vary based on promotions.
3. Order Processing
3.1. Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
3.2. Once your order is processed and dispatched, you will receive a confirmation email with tracking information, if available.
4. Delivery Times
4.1. Delivery times are estimated based on the date of dispatch and the shipping method selected. While we strive to meet these estimates, please note that actual delivery times may vary due to unforeseen circumstances, such as weather conditions or postal delays.
4.2. In the event of a delay, we will do our best to inform you and provide updated delivery information.
5. Tracking Your Order
5.1. Once your order is dispatched, you will receive an email with tracking information, if applicable. You can use this information to track the status of your delivery.
6. Delivery Issues
6.1. Incorrect Address: Please ensure that your shipping address is accurate and complete at the time of order. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.
6.2. Failed Delivery Attempts: If a delivery attempt is unsuccessful due to the recipient not being available, the carrier may leave a card with instructions for redelivery or collection. It is the recipient's responsibility to follow up on these instructions.
6.3. Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us at contact@adisutra.co.uk as soon as possible. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
7. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at: